Clinic Receptionist
1 month ago
The Receptionist/ Care Coordinator plays a crucial role in establishing a positive connection between the clinic and its clientele, which includes patients, staff, funders, and referral sources. This is accomplished by delivering effective administrative assistance and managing clinic operations with a friendly, enthusiastic, and professional demeanor towards all patients, team members, and external stakeholders.
The Receptionist is tasked with overseeing all facets of patient intake, data management, handling phone inquiries, making outbound calls, processing faxes and emails, coordinating referrals, as well as managing invoicing and payments.
Employment Type : Full Time
Key Responsibilities
Respond to telephone inquiries, welcome patients and visitors upon arrival, and ensure outstanding customer service for all inquiries or concerns Manage referrals for various client types including Worksafe, LTD, and ICBC Facilitate a thorough and precise intake of information during the patient's initial visit and throughout their treatment journey Assist patients in completing necessary documentation at the clinic to prevent errors and ensure accurate information Organize patient appointment scheduling and maintain comprehensive medical records Collect payments at the time of service Monitor coverage for all funding sources to confirm approval Execute data entry and billing tasks Manage courier shipments (incoming and outgoing) and handle email, mail, and fax communications Provide administrative support to the Care Coordinator Manager and Clinic DirectorQualifications & Core Competencies
High School Diploma, G.E.D. or equivalent Exceptional customer service skills and telephone etiquette Strong organizational abilities with the capacity to prioritize and manage multiple tasks Excellent communication (verbal/written) and interpersonal skills Proficient computer and data entry skills Adaptable and flexible in response to change Experience in a Physiotherapy setting is advantageous Willingness to work on a flexible scheduleWhy pt Health:
We embody our values in all our actions - striving for simplicity, integrity, inclusivity, and enjoyment in our work.
We enhance our employees' experience by offering:
• A variety of internal training opportunities
• A collaborative, multidisciplinary work environment
• Specialized physiotherapy services including pelvic health, vestibular, concussion, and cancer rehabilitation
• National partnership with Special Olympics Canada
• Discounts for fitness memberships
pt Health is committed to welcoming and encouraging applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
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