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Physiotherapy Clinic Receptionist

2 months ago

Victoria, British Columbia, Canada Lifemark Full time
Job Summary:

The Receptionist/Care Coordinator is a vital role at Lifemark, responsible for fostering strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

Key Responsibilities:

• Answer telephone calls, greet patients and visitors, and provide excellent customer service for all questions or concerns
• Coordinate referrals for Worksafe, LTD, and ICBC clients
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient's medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages and process incoming and outgoing email, mail, and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D., or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset
• Ability to work on a flexible schedule

Why Lifemark:

We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun. We go the extra kilometer by offering our employees:
• Variety of internal training opportunities
• Collaborative, multidisciplinary work environment
• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
• National Partner of Special Olympics Canada
• GoodLife Fitness discount

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply Today