Physiotherapy Clinic Receptionist

1 week ago

Victoria, British Columbia, Canada pt Health Full time

Job Summary:

The Administrative Support Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service with all patients, team members, and external customers.

Key Responsibilities:

  • Provide exceptional customer service to patients and staff, ensuring a positive experience for all.
  • Coordinate referrals for Worksafe, LTD, and ICBC clients, ensuring timely and accurate processing.
  • Manage patient intake, data entry, and scheduling, maintaining accurate and up-to-date records.
  • Assist patients with completing paperwork, ensuring accuracy and minimizing errors.
  • Coordinate scheduling of patient appointments and maintain patient medical records.
  • Collect payment at time of service, ensuring prompt and accurate processing.
  • Track coverage for all funding streams, ensuring approval and compliance.
  • Complete data entry and billing, ensuring accuracy and timeliness.
  • Coordinate courier packages and process incoming and outgoing mail, emails, and faxes.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies:

  • High School Diploma, G.E.D., or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience in a Physiotherapy clinic an asset.
  • Ability to work on a flexible schedule.

Why pt Health:

We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun.

We go the extra kilometer by offering our employees:

  • Variety of internal training opportunities.
  • Collaborative, multidisciplinary work environment.
  • Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab.
  • National Partner of Special Olympics Canada.
  • GoodLife Fitness discount.

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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