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Physiotherapy Clinic Receptionist

2 months ago

Victoria, British Columbia, Canada Lifemark Full time

Job Summary:

The Receptionist/ Care Coordinator is a vital role within our clinic, responsible for fostering strong relationships between our clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

Key Responsibilities:

  • Provide exceptional customer service to patients and visitors, answering their questions and concerns in a timely and professional manner.
  • Coordinate referrals for Worksafe, LTD, and ICBC clients, ensuring seamless communication and efficient processing.
  • Conduct thorough and accurate intake of patient information on their first visit and throughout their treatment plan, ensuring all necessary details are captured.
  • Assist patients with completing paperwork at the clinic, minimizing errors and inaccuracies.
  • Coordinate scheduling of patient appointments and maintain accurate and up-to-date patient medical records.
  • Collect payment from patients at the time of service, ensuring timely and efficient processing.
  • Monitor and track coverage for all funding streams, ensuring approval and compliance.
  • Perform data entry and billing tasks, maintaining accurate and up-to-date records.
  • Coordinate courier packages and process incoming and outgoing email, mail, and faxes, ensuring efficient communication and processing.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director, ensuring seamless operation of the clinic.

Qualifications & Core Competencies:

  • High School Diploma, G.E.D., or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience in a Physiotherapy clinic an asset.
  • Ability to work on a flexible schedule.

Why Lifemark:

We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun We offer our employees a collaborative, multidisciplinary work environment, specialty physiotherapy-based services, and opportunities for internal training and growth. We welcome and encourage applications from people with disabilities and offer accommodations on request.