Multilingual Support Specialist

2 months ago

Pickering, Ontario, Canada goeasy Ltd. Full time

About the Role:

We are seeking a highly skilled and bilingual individual to join our team as a Bilingual Partner Support Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our valued merchant partners across Canada.

Responsibilities:

  • Deliver timely and accurate support to merchant partners, ensuring a high level of customer satisfaction.
  • Diagnose and resolve partner issues with a solution-oriented approach, escalating complex concerns when necessary.
  • Foster and maintain strong relationships with partners, acting as a trusted advisor and advocate.
  • Demonstrate comprehensive knowledge of our services and products.
  • Communicate effectively with partners through various channels.

Requirements:

  • Bilingual in English and French.
  • At least a year of experience in customer service, preferably in a contact center setting.
  • Exceptional communication and interpersonal skills.
  • Ability to thrive in a dynamic, fast-paced team environment while maintaining a professional demeanor.
  • Strong problem-solving skills and the capacity to make informed decisions quickly.
  • Computer savvy and able to learn internal software.
  • Full-time availability with the ability to work in a fast-paced office environment.

About Us:

goeasy Ltd. is a publicly-traded company on the TSX with a strong reputation for providing non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide range of financial products and services to merchants in various sectors.

Why Join Us:

We are committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to succeed. As an equal opportunity employer, we welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

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