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Academic Support Coordinator

2 months ago

Toronto, Ontario, Canada Tyndale University Full time

Job Summary

The Educational Assistant, Centre for Academic Excellence (CAE) plays a vital role in supporting the academic success of students at Tyndale University. This position oversees advanced administrative functions, provides academic support, and assists with departmental events and frontline service.

Key Responsibilities

Administrative Support

  • Manage and respond to email communications from the CAE alias emails.
  • Coordinate team meetings, record, and disseminate minutes.
  • Act as Recording Secretary for the Student Accessibility Advisory Committee and the Diversity and Inclusion Advisory Council.
  • Assist in the selection of note takers for Accessibility Services.
  • Coordinate and proctor test, midterm, and final exam accommodations.
  • Assist in the execution of Undergraduate Midterm Report.
  • Edit and format training materials for professional and community development.
  • Review, caption-correct, or convert material into readable formats for accessibility reasons.
  • Print and upload material for seminars, guest lectures, and events.
  • Edit and update content on the CAE's website, YouTube Channel, and Moodle page.
  • Review and post external student job opportunities on behalf of Career Services.
  • Assist in planning, promotion, and the execution of events hosted by the CAE.
  • Maintain existing administrative systems, while updating or developing new systems to improve efficiency.
  • Create resources for the department related to academic support, wellness, and career planning.
  • Manage expense reports on behalf of the department.

Student Support

  • Hold regular office hours to provide frontline service on behalf of the CAE.
  • Assist in the development of orientation and campus-wide activities hosted by the Centre.
  • Support the Academic Advising Office in planning for academic progress meetings and developing strategies towards improvement.
  • Coordinate resume and cover letter support for students in-person and remotely.
  • Assist the Learning Specialist with in-person or remote writing consultations.
  • Promote a clean, professional, and welcoming atmosphere in the CAE.
  • Collect feedback from students to gauge satisfaction and report concerns to the Director, CAE.

Requirements

Education

  • Undergraduate degree or post-secondary diploma.
  • Degree or diploma in English, Communications, or Office Management, preferred.

Experience

  • Minimum 1 year of experience working in an administrative support position.
  • Administrative experience in a post-secondary environment, preferred.

Skills and Abilities

  • Excellent written and verbal communication skills.
  • Ability to effectively problem-solve and prioritize concerns under time constraints.
  • Considerable flexibility, reliability, and ability to take initiative.
  • Ability to work independently and collaborate with a team.
  • Proficiency in Microsoft Office and general software usage.

Personal Characteristics

  • Enthusiasm for student learning and growth.
  • Strong relational skills demonstrating approachability, patience, and encouragement.
  • Propensity for guiding and helping others.
  • A keen desire to serve family, church, work, and community. A firm commitment to Tyndale's mission, values, Statement of Faith, and Community Standards Statement.

Physical and Mental Demands

  • Standard office environment.
  • Availability to work outside regular business hours.
  • Stress may result from encountering challenging people; it is important to maintain a calm and professional demeanor.