Academic Services Coordinator
4 weeks ago
Purpose:
The Academic Services Coordinator role is responsible for contributing to student success and retention in the Lassonde School of Engineering by providing effective organization, coordination, and administration of student academic petitions and appeals processes. In addition, the role will serve students by providing general student advising and support. The role will also provide administrative support for Student Welcome and Support Centre unit teams during various peak periods within the student life role provides a high level of confidential, administrative, and research support to the petitions process. The role advises students and staff on issues related to academic petitions and appeals and general student advising. The role acts as the primary resource support person to the Faculty Petitions & Appeals Sub-Committee, including organizing meetings and facilitating petition panel hearings. The role accurately interprets policies, procedures, and regulations with respect to individual student records for degree-types and in the context of individual petitions and appeal circumstances. The role provides guidance and advice to the academic advising team related to the petitions process to best support students in reaching their goals. The Academic Services Coordinator role supports the vision, purpose, values, and strategic direction of the Lassonde School of Engineering and York University, and contributes to a positive, supportive student-focused team environment of high performance, respect, trust, collaboration, and continuous improvement, embracing diversity and fostering inclusion.
Key Responsibilities:
Coordinating administrative processes and committee support
Providing confidential, administrative, and research support to the petitions process
Advising students and staff on issues related to academic petitions and appeals and general student advising
Organizing meetings and facilitating petition panel hearings
Interpreting policies, procedures, and regulations with respect to individual student records for degree-types and in the context of individual petitions and appeal circumstances
Providing guidance and advice to the academic advising team related to the petitions process
Supporting the vision, purpose, values, and strategic direction of the Lassonde School of Engineering and York University
Requirements:
Three years of experience in a student services area, including coordinating administrative processes, committee support, minute-taking, writing original material/communicating decisions in writing, interpreting documents and policy related to academic programs, and assessing student academic records
Experience in post-secondary student judicial affairs or petitions, appeals, or academic misconduct procedures and processes
Knowledge of academic programs, degree requirements, and academic legislation
Demonstrated skills in effective oral communication, public speaking, presentation, interpersonal, and decision-making skills
Ability to exercise sound judgment in evaluating individual situations and solving problems
Excellent attention to detail, time management, and organizational skills
Ability to work independently in an environment of competing priorities and constant interruption
Exercising initiative and working as an effective member of a team to achieve and support unit goals
Solid decision-making skills
Time management and organizational skills to simultaneously handle conflicting priorities, multi-task, and meet deadlines
Demonstrated flexibility and adaptability to support the needs of a changing student body and to adapt to new or changing operational processes, procedures, and application tools
Ability to maintain confidentiality
Ability to deal courteously and effectively with difficult and sensitive situations
Minute-taking and word-processing skills required
Intermediate proficiency using MS Word, PowerPoint, Excel, and E-mail software (MS Outlook)
Demonstrated experience working with the on-line student records system (SIS or equivalent student records system/database)
Ability to use online resources and applications/tools, demonstrated ability to navigate web resources (internet)
Working Conditions:
This position will be hybrid: 2 days remote
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