Front Desk Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairmont Chateau Whistler. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.
Key Responsibilities:
- Greet and check-in guests, respond to requests, and settle accounts in a professional and courteous manner.
- Maintain accurate records of daily transactions, including cash handling and balancing a float.
- Act as a sales agent, promoting and up-selling hotel services to guests.
- Take initiative to add a personalized touch to each guest's stay.
- Promote hotel facilities and services to enhance the guest experience.
Requirements:
- Ability to work well under pressure in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Prior experience working with Opera or a related system.
- Previous front desk experience is required, previous customer service experience is an asset.
- Service-focused personality and a passion for delivering exceptional guest experiences.
Perks and Benefits:
- Subsidized staff accommodation provided.
- Complimentary meal in our staff cafeteria per shift.
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Hotel leisure benefits, including Golf/Ski passes.
Additional Information:
- Must be legally eligible to work in Canada.
- The hotel is unable to assist candidates in obtaining Canadian work authorization.
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