Front Desk Representative
4 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Executive Suites Hotel and Resort Squamish. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience.
Key Responsibilities:
- Check guests in and out of the hotel, ensuring a warm and welcoming experience
- Handle guest complaints and concerns in a professional and timely manner
- Oversee VIP guests, including arrivals and departures
- Coordinate and multitask job duties in a fast-paced environment
- Cross-train in all functions of the Front Office department, including Night Audit and Switchboard
- Process guest accounts and maintain a balanced cash float
- Provide excellent customer service, adhering to hotel standards
- Greet guests as they enter and exit the hotel, providing information on hotel amenities and local attractions
Requirements:
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work cohesively with colleagues as part of a team
- Ability to work well unsupervised, at a fast pace, while maintaining quality standards
- Impeccable grooming and presentation
- Fluent English language skills, both written and verbal
- Commitment to providing excellent service and exceeding guest expectations
- Availability to work varying shifts, overtime, weekends, and holidays
About Us:
Executive Suites Hotel and Resort Squamish offers a choice of 111 studio, one, or two-bedroom hotel suites, providing comfortable, mountain-influenced accommodations with world-class amenities and scenic views.
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