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Technical Support Specialist

2 months ago

Fredericton, New Brunswick, Canada CUSTOM KART INC. Full time

{"h1": "User Support Technician", "p": "At Custom Kart Inc., we are seeking a skilled User Support Technician to join our team. As a key member of our technical support group, you will be responsible for providing expert assistance to our customers and employees in resolving technical issues related to computer networks, systems, and software.

Responsibilities:

* Provide technical support to users experiencing difficulties with computer systems and networks
* Consult user guides, technical manuals, and other documents to research and implement solutions
* Provide advice and training to users in response to identified difficulties
* Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
* Supervise other technical support workers in this group
* Provide business systems, network, and Internet support to users in response to identified difficulties
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
* Perform Web-server backup and recovery operations

Requirements:

* 1 year to less than 2 years of experience in a related field
* Permanent employment
* English as the primary language of work
* 30 to 35 hours per week

If you are a motivated and organized individual with excellent communication skills and a passion for providing top-notch technical support, we encourage you to apply for this exciting opportunity.

Please note that this job description is subject to change based on the needs of the company.

We are an equal opportunities employer and welcome applications from diverse candidates.

Thank you for considering Custom Kart Inc. as your employer.

Sincerely,
[Your Name]"}