Analyste Dynamics 365 CE

1 week ago

Laval, Quebec, Canada Technologie Delan Full time

Fonctions et Responsabilités

L'Analyste Dynamics 365 CE (Customer Engagement) sera responsable de contribuer à l'implantation de Microsoft D365 dans les différentes filiales de l'entreprise, principalement pour le volet de l'engagement client à travers le CRM.

Principales Tâches

  • Analyser les processus métier pour optimiser et refondre les flux de travail, et documenter les résultats
  • Participer à la conception d'un portail sur Microsoft Power Pages avec des fonctionnalités personnalisées
  • Contribuer à la création de nouveaux formulaires dans Microsoft Dynamics (champs, flux, plugins, etc.)
  • Administrer les opérations, réaliser les configurations et les tests unitaires
  • Favoriser la saine intégration des modules clients (Customer Engagement et Field Services) avec le système ERP et d'autres composants Azure

Profil Souhaité

  • 3+ années d'expérience professionnelle en tant qu'Analyste TI
  • Expérience avec des fonctionnalités d'Engagement Client, idéalement avec Microsoft Dynamics 365
  • Connaissances de Microsoft Dynamics (NAV, Business Central, AX, et/ou 365)
  • Expérience dans une implantation de système CRM et/ou ERP
  • Bonnes habiletés relationnelles et polyvalence
  • Expérience dans le secteur du commerce de détail et/ou de distribution (fort atout)
  • BAC en informatique ou l'équivalent
  • Bilinguisme requis (Français et Anglais)

Environnement de Travail

L'Analyste Dynamics 365 CE travaillera au sein de l'équipe de Technologie Delan, une entreprise leader dans le domaine de la technologie.

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