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Service Configuration Manager

3 months ago

Greater Toronto Area, Canada Executive Talent on Demand Full time

Executive Talent on Demand is seeking a Configuration Manager who will play a crucial role in establishing and overseeing the policies and procedures related to Service Asset and Configuration Management. This position is essential for ensuring that all IT configuration items are meticulously controlled and that the service assets and IT infrastructure remain current.

Key Responsibilities:

  • Developing, executing, and disseminating configuration management strategies, processes, and standards.
  • Overseeing the operations of Configuration and Asset Management.
  • Collaborating with various departments including change management, problem management, network management, release management, and finance to establish effective interfaces.
  • Monitoring and maintaining the accuracy of the asset register and configuration management database.
  • Assuming responsibility for the configuration management policies and procedures.
  • Managing the database and conducting change evaluations based on incoming information, assessing the quality of change requests.

Key Skills and Qualifications:

  • Experience in a relevant IT technical field and service management.
  • Proficiency in using ServiceNow or comparable software.
  • Practical experience in configuration management, including database and software tools.
  • Expertise in database design and architecture.

This position is offered as a one-year contract with the potential for extension. It is a hybrid role, allowing for a blend of remote and on-site work.