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Claims Specialist

2 months ago

Brossard, Quebec, Canada Metro Supply Chain Full time

About the Role

As a Claims Specialist at Metro Supply Chain, you will play a critical role in managing and resolving customer complaints and claims in a timely and professional manner.

Key Responsibilities

  • Investigate and analyze damages and interests to ensure fair and accurate claims processing.
  • Respond to customer inquiries and provide clear and concise information within the scope of your knowledge.
  • Listen actively, analyze, and diagnose the nature of customer problems to provide effective solutions.
  • Support and take responsibility for resolving customer issues at the first point of contact within your role.
  • Ensure customer satisfaction by providing exceptional service and resolving issues promptly.
  • Perform thorough and accurate clerical tasks to support claims processing.
  • Maintain harmonious relationships with customers and internal teams through effective communication and collaboration.
  • Solve practical problems using logical reasoning and available resources in situations where standards are limited.

Requirements

  • Experience in the insurance industry, specifically in complaints and claims management.
  • Claims assessment and evaluation skills.
  • Excellent customer service skills.
  • Ability to argue and reason effectively in litigation.

Competencies

  • Customer-centric approach.
  • Fostering a positive company culture.
  • Collaboration and teamwork.
  • Problem-solving and decision-making skills.
  • Adaptability and change management.
  • Self-development and leadership skills.
  • Planning and results-oriented approach.
  • Effective communication.
  • Continuous improvement mindset.
  • Business and financial acumen.

What We Offer

  • A safe and supportive work environment.
  • Opportunities for career growth and development.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Life and disability insurance.
  • Wellness programs to support employee well-being.
  • A retirement savings program with company match.
  • Team-building activities and social events.
  • Community involvement and volunteer opportunities.