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IT Support Specialist

2 months ago

Aurora, Ontario, Canada HR Performance & Results Full time
{"h1": "IT Administrator Job Description", "p": "At Whitehots, we are committed to providing exceptional IT support to our team members and customers. As an IT Administrator, you will play a vital role in ensuring the smooth operation of our IT systems and infrastructure.

Responsibilities:
","ul": [{"li": "Install and configure computer hardware, software, systems, networks, printers, and scanners."}, {"li": "Monitor and maintain the Company\u2019s IT network and infrastructure."}, {"li": "Provide technical support across the Company via phone or in-person."}, {"li": "Write user instruction manuals and provide training to team members on new IT requirements, processes, and workflows."}, {"li": "Ensure all systems run smoothly and efficiently across the Company and ensure security and privacy measures are implemented to the latest standard."}, {"li": "Handle User Management for the Company."}, {"li": "Support the Director of Operations with Project Management activities, including liaising with the Company\u2019s third-party development teams."}, {"li": "Assist the Director of Operations with special projects, as needed."}], "h2": "Requirements:
","ul": [{"li": "A minimum of 1-3 years of experience in a related IT role."}, {"li": "Post-secondary degree/diploma in Information Technology or a related field."}, {"li": "Ability to utilize and demonstrate a general understanding of all aspects of technology, servers, workflows, office automation, ERP systems, website technologies, and databases, etc."}, {"li": "Experience with and understanding of development tools such as: SQL, C#,, VBA, VBS, bat, html, xml, json, etc. would be an asset."}, {"li": "Excellent interpersonal and communication (verbal & written) skills."}, {"li": "Excellent problem solving and analytical skills."}, {"li": "Ability to interpret end user questions and to troubleshoot effectively."}, {"li": "Keen interest in technology and willingness to learn and adapt to new software programs quickly."}, {"li": "Demonstrates flexibility, adaptability, and initiative to assist in other areas when requested or required."}, {"li": "Demonstrates a professional demeanor, high ethical standards, respect, and commitment to service excellence."}], "h3": "What We Offer:
","ul": [{"li": "A competitive base salary and benefits package 100% paid for by the Company."}, {"li": "Work-life balance."}, {"li": "Educational Assistance Programs to help equip you with the skills and knowledge to grow."}, {"li": "A chance to work in a unique and interesting industry with a dedicated, highly skilled workforce who truly value being a key member of the community around us."}]}