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Sales Operations Leader

3 months ago

Montreal, Quebec, Canada Waste Management Full time

Position Title: Sales Operations Leader

Company: Waste Management

As an EEO/Affirmative Action Employer, we ensure that all qualified candidates receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

At Waste Management, being the industry leader means we prioritize the success of our Sales teams by providing them with cutting-edge systems, top-tier services, and exemplary leadership. Our outstanding sales professionals are dedicated to delivering exceptional satisfaction to our clients across North America. If you are enthusiastic about supporting others and are in search of a rewarding and engaging career, we invite you to explore this opportunity.

Position Overview

  • Upholds and enhances the corporate sales strategy alongside the Inside Sales Team.
  • Ensures a high level of customer satisfaction throughout all sales interactions.
  • Oversees the Inside Sales Department's activities, guaranteeing that team members achieve or surpass sales call activity targets.
  • Forecasts staffing needs and recruits qualified candidates for available or enhanced Inside Sales roles.
  • Designs and implements continuous training programs for all Inside Sales Representatives.
  • Communicates objectives to Inside Sales Representatives and organizes appropriate training sessions.
  • Assists in the dissemination and management of pricing and service strategies.
  • Establishes and maintains precise customer records for all interactions.
  • Creates and executes strategies for up-selling and cross-selling to clients through outbound calls.

Supervisory Duties

  • Direct oversight of full-time Inside Sales Supervisors.
  • Indirect oversight of full-time Inside Account Associates.

Qualifications

  • Education: Bachelor's degree or High School Diploma with 4 years of relevant professional experience.
  • Experience: Minimum of three years in business-to-business sales management, along with three years in direct business-to-business sales.
  • Internal criteria include a proven track record of at least three years in a sales leadership capacity.

Essential Skills and Abilities

  • Key Competencies Include: Proficiency in SalesForce, Microsoft Office skills, Relationship Building, Integrity and Courage, Results Orientation, Strategic Thinking, Customer Focus, and more.

Work Environment

This position is primarily office-based.

Employee Benefits

At Waste Management, our employees enjoy a competitive total compensation package that includes Medical, Dental, Vision, Life Insurance, and Short-Term Disability. Additionally, employees benefit from Paid Vacation, Holidays, and Personal Days.

If you are interested in being part of our team, please consider the Sales Operations Leader position at Waste Management.