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Hotel Operations Manager
2 months ago
Hotel Operations Manager
Arctic Co-ops is seeking a highly skilled Hotel Operations Manager to oversee the daily operations of our hotel and food services. As a key member of our team, you will be responsible for ensuring a high level of customer service, managing reservations, and coordinating transportation services for our guests.
Responsibilities:
- Ensure optimal customer relations by responding effectively to customer enquiries and requests;
- Manage the reservation system, register incoming guests, and prepare guest portfolios;
- Coordinate transportation services to and from the airport as needed;
- Organize and oversee all hotel duties, including filing, ordering, and sending customer invoices;
- Conduct day-end closing procedures and reconcile reports as necessary;
- Process all incoming and outgoing transfers, invoices, and charges;
- Order hotel and restaurant supplies and maintain adequate inventory levels;
- Oversee or deliver duties and responsibilities with respect to housekeeping;
- Hire, train, provide direction, schedule, and evaluate staff for the hotel/food services;
- Ensure the accurate recording and organization of payroll records;
- Approve payroll, staff timesheets, and submit them to the General Manager for processing;
- Ensure that the hotel and restaurant operate in a professional manner and adhere to all regulations and legislated standards;
- Coordinate maintenance and repairs to the facility per the General Manager's guidelines;
Requirements:
- Proven experience in hotel operations and management;
- Excellent customer service and communication skills;
- Ability to work independently and as part of a team;
- Strong organizational and time management skills;
- Proficiency in Microsoft Office and other relevant software;
- Ability to work in a fast-paced environment and adapt to changing circumstances;
What We Offer:
- A competitive salary and benefits package;
- Opportunities for professional growth and development;
- A dynamic and supportive work environment;
- The chance to work with a diverse team and contribute to the success of Arctic Co-ops;
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.