Hotel Operations Manager

3 weeks ago


Winnipeg, Manitoba, Canada Arctic Co-ops Full time

Hotel Operations Manager

At Arctic Co-ops, we are seeking a highly skilled Hotel Operations Manager to oversee the day-to-day activities of our hotel and food services. The successful candidate will be responsible for ensuring a high level of customer service, managing the reservation system, and coordinating transportation services for hotel guests.

Key Responsibilities:

  • Ensure optimal customer relations by responding effectively to customer enquiries and requests;
  • Manage the reservation system, register incoming guests, and prepare guest portfolios;
  • Coordinate transportation services for hotel guests as needed;
  • Effectively organize and oversee all hotel duties, including filing, ordering, and sending customer invoices;
  • Conduct day-end closing procedures and reconcile reports as necessary;
  • Process all incoming and outgoing transfers, invoices, and charges;
  • Order hotel and restaurant supplies and maintain adequate inventory levels;
  • Oversee or deliver duties and responsibilities with respect to housekeeping;
  • Hire, train, provide direction, schedule, and evaluate staff for the hotel/food services;
  • Ensure the accurate recording and organization of payroll records, including timesheets, schedules, and related payroll files and employee records;
  • Approve payroll, staff timesheets, and submit them to the General Manager for processing;
  • Ensure that the hotel and restaurant operate in a professional manner and that all regulations and legislated standards are adhered to;
  • Coordinate maintenance and repairs to the facility per the General Manager's guidelines;

Requirements:

  • Proven experience in hotel operations and management;
  • Excellent communication and customer service skills;
  • Ability to work effectively in a team environment;
  • Strong organizational and time management skills;
  • Ability to maintain confidentiality and handle sensitive information;
  • High school diploma or equivalent required; post-secondary education in a related field an asset;

What We Offer:

  • A competitive salary and benefits package;
  • Opportunities for professional growth and development;
  • A dynamic and supportive work environment;
  • A chance to work with a leading organization in the Arctic region;


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