Client Relationship Coordinator

4 weeks ago

Vaughan, Ontario, Canada Grainger Businesses Full time

Work Location Type: Hybrid

As a prominent industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we are committed to ensuring the global economy runs smoothly by serving over 4.5 million customers worldwide through innovative technology and strong customer relationships. Our focus is on delivering value to our clients, cultivating an engaging culture for our team members, and achieving robust financial outcomes.

Our inclusive workplace empowers you to learn, grow, and contribute to keeping businesses operational and their personnel safe. As a Great Place to Work-CertifiedTM organization, we are seeking enthusiastic individuals to join our team as we continue to lead the industry into the next century.

The Sales Support Specialist plays a crucial role in assisting sales team members who are dedicated to contractual clients. This position aims to alleviate non-sales tasks from our sales professionals, allowing them to focus on strategic selling efforts, ultimately driving sales growth. The Sales Support Specialist is responsible for nurturing significant business relationships across all levels of management and collaborates with various cross-functional teams to enhance both customer and seller experiences.

Key Responsibilities:

  • Supports 2-5 sales representatives; serves as a strategic partner in managing approximately $150M in sales.
  • Provides assistance to sales representatives for large contract clients (including National Accounts, Healthcare, GPOs, Channel Business, Government, AGI, Multi-Family Housing) regarding CSP pricing, reporting, quotes, sourcing, and other complex organizational tasks to facilitate contract implementation and execution.
  • Employs critical thinking to actively explore unique and intricate customer needs while developing effective solutions to execute tasks.
  • Acts as a liaison among cross-functional departments such as Quotes, Cross Referencing, Customer Life-Cycle Project Management, Contract Enablement, Contract Administration, Sourcing, Customer Service, Financial Services, eCommerce, Technical Product Support, and other relevant departments.
  • Assists in the creation and maintenance of monthly, contractual, customer-facing reports.
  • Creates Track Codes and manages proper alignment for account, sub, and track levels.

Qualifications:

  • Possesses the technological skills to efficiently navigate Grainger systems and software packages to support customers (SAP/SOE, MS Office - Excel at an intermediate level, Access, MS Outlook, SalesForce, Keepstock Dashboard, etc.).
  • Demonstrates agility while working in a fast-paced environment and maintains a Continuous Improvement mindset regarding opportunities within processes and technologies.
  • Ability to multitask, manage multiple priorities with agility, and perform effectively in a high-volume, fast-paced environment.
  • Strong decision-making, solution-oriented, and troubleshooting skills.

Rewards and Benefits:
Our programs offer choice and flexibility to meet your individual needs. Explore some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to support team members with physical, emotional, mental, financial, and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to assist you in saving for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

Diversity, Equity, and Inclusion Statement:

We encourage you to apply even if your experience does not perfectly align with this job posting, as you may still be the right candidate for this role or others. We strive to foster a culture where everyone feels comfortable being themselves, can learn and grow to realize their full potential, and is recognized and rewarded for their contributions.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when transitioning from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available upon request.

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