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Client Care Coordinator
2 months ago
Job Summary:
HearUSA is seeking a highly skilled and motivated Client Care Coordinator to join our team. As a Client Care Coordinator, you will be responsible for providing exceptional client service and support to our clients throughout their hearing journey.
Key Responsibilities:
- Perform general reception and administration duties, including booking appointments, greeting clients, and balancing schedules.
- Process payments and sales of hearing aids and devices, and act as a subject-matter expert on payment options and third-party billing.
- Maintain a clean and organized clinic environment to deliver a positive experience for clients.
- Network with healthcare providers and attend community-based events to promote HearUSA's services.
- Assist hearing professionals with non-clinical duties, including hearing aid maintenance and battery changes.
- Provide exceptional client service throughout the client's journey.
Requirements:
- Secondary school diploma or equivalent, or a combination of education and relevant experience.
- 2+ years of experience in a customer-facing role, preferably in a retail sales or high-volume administrative environment.
- High-energy people person with excellent communication skills, both verbally and in writing.
- Proficiency with scheduling software and MS Office.
- Ability to travel locally for marketing events.
What We Offer:
- Attractive compensation package, including a generous hourly rate and bonus/profit-sharing opportunities.
- Employer-funded benefits, starting on the first day.
- RRSP program with employer-matching.
- Additional health and wellness benefits.
- Education assistance program and ongoing mentorship/professional development opportunities.
- A culture that promotes inclusivity and a shared passion for making a positive impact in our community.
HearUSA is committed to fair and accessible employment practices and welcomes applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
