Senior Technical Specialist

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Technical Specialist to join our team at Scotiabank. As a Technical Specialist, you will play a key role in managing our Configuration Management Database (CMDB) in ServiceNow.

Key Responsibilities
  • Manage and maintain the accuracy of our CMDB, ensuring that all IT hardware and software assets are properly documented and up-to-date.
  • Collaborate with Technical Service Owners and Subject Matter Experts to build relationships between assets and ensure the accuracy of Configuration Items (CIs) within the CMDB.
  • Assist in conducting configuration audits and coordinate with Technical Service Owners to correct issues and identify opportunities for process improvement.
  • Work with the Configuration Management team to prepare the Configuration Management plan.
  • Collaborate with IT Owners and Change Management to assess the impact of changes on our Configuration Items.
Requirements
  • 3+ years of hands-on technical experience with ServiceNow Discovery, including service mappings.
  • 3+ years of hands-on working experience in data reporting with ServiceNow CMDB, Asset Management & Service Catalogue.
  • 3+ years of hands-on working experience in data reporting with ServiceNow Incident/Problem/Change Management modules.
  • 2+ years of working experience in performing audits of hardware, configuration items, as needed to maintain accuracy within the CMDB.
  • Strong analytical skills to review Discovery patterns and payloads; manage subnets, monitor discovery schedules, maintain discovery schedules and dates.
  • Expert level in the use of MS Excel to create/maintain macros, pivot tables, VLOOKUP & formulas.
  • Strong problem solving, analytical and excellent attention to detail skills.
  • Strong understanding of networking and infrastructure, including servers, networking, databases, and cloud services.
  • Familiarity with Discovery related technologies, such as Windows Management Instrumentation (WMI), Secure Shell protocol (SSH), Simple Network Management Protocol (SNMP), and REST/RESTful APIs.
  • Post secondary education in Computer Science, Engineering or in a related field.
What We Offer
  • A competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
  • A collaborative and inclusive working environment that encourages creativity, curiosity, and celebrates success
  • Opportunities for professional growth and development in a dynamic and innovative company.

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