Administrative Assistant
1 month ago
We are seeking a highly organized and detail-oriented Office Administrator/Front Desk professional to join our team at a private clinic specializing in physiotherapy, chiropractic, and massage therapy.
Key Responsibilities:- Manage and oversee all administrative tasks, including scheduling, record-keeping, and correspondence with patients, practitioners, and various organizations.
- Greet patients warmly and assist with intake forms and documentation while directing inquiries to appropriate team members.
- Manage the appointment calendar and coordinate schedules with therapists.
- Process payments, issue receipts, assist with insurance claims, billing inquiries, and follow up on outstanding payments.
- Monitor and restock supplies, ensuring inventory is tracked and maintained.
- Maintain accurate patient records in the EHR system while ensuring patient confidentiality.
- Distribute promotional materials, assist with social media updates, community events, and collect patient feedback.
- Operate and troubleshoot office equipment and report any IT issues.
- Answer and direct phone calls, maintain a tidy reception & clinical area, and perform clerical tasks.
- Initiate documentation based on specific programs such as WSIB, MVA, and VAC. Ensure accurate and timely completion of required paperwork.
- Address patient needs promptly and ensure a comfortable patient experience.
- 4+ years working in an office environment (in Administration or Senior role in reception)
- Excellent customer service skills
- Intermediate/Advanced with MS Office and quick to learn new software
- Professional
- Multitasker
- Works well under pressure
- Previous experience working in a medical clinic or health industry is a huge plus
Please send your application directly to [with the subject line "Office Administrator/Front Desk"].
Thank you for considering this opportunity.
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