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Part-Time Client Support Specialist

2 months ago

Mississauga, Ontario, Canada Spectrum Health Care Full time

Company Overview

Spectrum Health Care is seeking Part-Time Client Support Specialists to join our dedicated team. The role involves providing exceptional service and assistance to both our internal and external clients. This position requires availability for weekend shifts.

Our mission at Spectrum Health Care is to transform home care for clients and families, ensuring they receive the necessary products and services at any time, delivered by the most qualified and compassionate professionals.

Our workforce is the foundation of our organization. By becoming a part of Spectrum Health Care, you will be joining one of Canada's Best Managed companies and a team of highly skilled healthcare experts.

If you are enthusiastic about supporting individuals, responsive to their needs, committed to delivering quality care, and seeking a fulfilling career in healthcare with a leading home health care provider, we encourage you to consider this opportunity.

Role Responsibilities

Collaborate effectively with community Personal Support Workers (PSWs) and Nurses, assisting in the scheduling and coordination of their services Communicate with clients, staff, and community partners Serve as a problem solver for clients and address inquiries from relevant stakeholders Report client and staff issues to the Home Support Supervisor Coordinate with representatives regarding client care Gather and input all relevant client information into the system Provide lists, schedules, and perform various administrative tasks to support the PSW and Nurse program

Required Qualifications

At least 2 years of experience in an office environment Must be available to work on weekends Capable of managing a high volume of calls while providing outstanding customer service (experience in healthcare is an advantage) Strong multitasking and prioritization skills High school diploma or equivalent Excellent written and verbal communication skills in English (additional language skills are a plus) Strong customer service and organizational abilities Proficient in Microsoft Word, Outlook, and able to learn proprietary software Familiarity with medical terminology is beneficial but not mandatory

Additional Information

Spectrum Health Care is proud to be recognized as one of Canada's Best Managed Companies. This accolade honors top organizations across Canada for their overall performance, sustained growth, strategic capabilities, culture, and leadership.

We appreciate all applicants; however, only those selected for interviews will be contacted.

In compliance with the Accessibility for Ontarians with Disabilities Act 2005, support will be provided for accommodations throughout the recruitment process upon request.

Spectrum Health Care is dedicated to fostering a culture of diversity, equity, and inclusion within our organization. We aim to attract, engage, and develop a workforce that reflects the diverse communities we serve, recognizing that a diverse workforce is essential for our growth and success.