Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide technical support to employees via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer systems, networks, and software
- Install, configure, and maintain computer systems, networks, and software
- Develop and maintain technical documentation and knowledge base
- Collaborate with other teams to resolve technical issues and improve overall system performance
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- CompTIA A+ certification
- Microsoft Certified Professional (MCP) certification
- Experience with network security and compliance
The successful candidate will work in a hybrid environment, with a mix of remote and on-site work. The ideal candidate will be able to work independently and as part of a team, and will have excellent communication and problem-solving skills.
What We Offer- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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