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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada I Time Inc. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Install, configure, and maintain computer systems, networks, and software
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other teams to resolve technical issues and improve system performance
Requirements:
  • 1-2 years of experience in technical support or a related field
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Working Conditions:
  • Hybrid work arrangement (remote and in-office)
  • 30 hours per week
  • Permanent position
Language:
  • English