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Customer Service Representative
2 months ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at BMO. As a key member of our operations team, you will be responsible for providing exceptional service to our clients and internal stakeholders.
Key Responsibilities- Client Service
- Actively listen to clients' concerns and diagnose their service needs.
- Facilitate timely client problem-resolution, engaging cross-functional representatives or groups as appropriate.
- Respond to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
- Documentation and Tracking
- Accurately document client requests using our group's tracking systems.
- Communication and Collaboration
- Facilitate action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
- Apply consistent and timely follow-ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
- Serve as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
- Support and Development
- Support the development of tailored messaging, which may include writing, editing, and distributing communications.
- Collaborate with internal and external stakeholders to deliver on business objectives.
- Education and Experience
- Completed high school education, or equivalent work experience.
- Skills and Qualifications
- Basic knowledge learned on the job.
- Verbal and written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration and team skills - Basic (in business environment).
- Language
- Fluency in French and English.
We offer a competitive salary range of $33,850.00 - $44,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
We are committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
