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Customer Service Representative
1 month ago
At CSN Collision, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and resolving any issues that may arise.
Key Responsibilities:- Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.
- Communicate effectively with customers, insurance companies, and other stakeholders to ensure seamless communication and resolution of issues.
- Process customer transactions, including payments, invoices, and other financial matters.
- Maintain accurate records and documentation, ensuring compliance with company policies and procedures.
- Collaborate with the repair team to ensure timely and efficient repair of vehicles.
- Participate in ongoing training and development to enhance customer service skills and knowledge of company policies and procedures.
- 3-5 years of experience in customer service, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, insurance companies, and other stakeholders.
- Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading collision repair company.
CSN Collision is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.