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Full-Time Guest Experience Manager

2 months ago

SaintBrunodeMontarville, Quebec, Canada McDonald's Full time
About the Role

We are a leading foodservice retailer seeking a highly skilled and passionate Guest Experience Leader to join our team. As a Guest Experience Leader, you will be responsible for delivering exceptional guest experiences, inspiring and guiding your team, and connecting with guests to build strong relationships.

Key Responsibilities
  • Showcase your passion for people by anticipating guest needs and providing a proactive approach to caring for them.
  • Inspire, support, and guide your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants.
  • Connect with guests and answer their questions about our food and brand, making them feel valued at all touchpoints.
  • Be a model of calm and fairness with guest experiences and handle various situations with composure and positivity.
  • Make McDonald's about more than just our awesome, crave-worthy food, to make it an experience that delights and builds a strong relationship with our guests.
What We're Looking For

We're looking for someone who is trustworthy, has trust in others, and finds joy in the details. You believe good quality is what keeps guests coming back and understand that service is about making a connection. A smile, an extra hand, or an empathetic nod can make all the difference in someone's day. You're a people person through and through, and making someone's day better makes your day better.

About Us

McDonald's Canada is a leading foodservice retailer with a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. We're committed to a diverse and inclusive workplace for all.