Guest Experience Manager

2 weeks ago


SaintBrunodeMontarville, Quebec, Canada McDonald's Full time
Job Summary

We are seeking a highly skilled Guest Experience Manager to join our team at McDonald's Canada. The successful candidate will be responsible for leading the Guest Experience Department and ensuring that our customers receive an exceptional experience in our restaurants.

Key Responsibilities
  • Lead the Guest Experience Department and ensure the delivery of a consistent guest experience across all restaurants.
  • Develop and implement strategies to improve guest satisfaction and retention.
  • Collaborate with other departments to ensure seamless execution of guest experience initiatives.
  • Maintain high levels of customer satisfaction through effective coaching and development of crew members.
  • Monitor and analyze guest feedback to identify areas for improvement and implement changes accordingly.

Requirements
  • 3-5 years of experience in a guest-facing role or a related field.
  • Proven track record of delivering exceptional customer experiences and improving guest satisfaction.
  • Strong leadership and coaching skills, with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a world-renowned brand and make a real difference in the lives of our guests.


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