Guest Experience Manager

3 weeks ago


SaintBrunodeMontarville, Quebec, Canada McDonald's Full time
Job Description

Job Title: Guest Experience Manager

Job Summary:

We are seeking a highly motivated and experienced Guest Experience Manager to join our team at McDonald's Canada. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.

Key Responsibilities:

  • Lead and manage a team of Guest Experience Leaders to ensure seamless execution of customer experience initiatives
  • Develop and implement strategies to drive customer satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure alignment and effective execution of customer experience initiatives
  • Monitor and analyze customer feedback and sentiment to identify areas for improvement
  • Develop and implement training programs to ensure crew and managers have the skills and knowledge to deliver exceptional customer experiences

Requirements:

  • 3+ years of experience in a customer-facing role, preferably in the food service industry
  • Proven track record of delivering exceptional customer experiences and driving business results
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Flexibility to work a variety of shifts, including evenings and weekends

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible work arrangements
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information].



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