Guest Experience Manager

4 weeks ago


SaintBrunodeMontarville, Quebec, Canada McDonald's Full time
Job Summary

We are seeking a highly skilled Guest Experience Manager to join our team at McDonald's. As a key member of our leadership team, you will be responsible for ensuring that our customers receive an exceptional experience every time they visit our restaurant.

The Guest Experience Manager will be responsible for leading a team of managers and crew members to deliver a world-class guest experience. This includes ensuring that all service staff are trained in service procedures, guest experience behaviors, and that the front counter, McCafé, and drive-thru areas are organized to deliver the best consistent experience to our guests.

The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and inspire their team to deliver exceptional results. They will also have a strong understanding of customer service principles and be able to apply this knowledge to drive business results.

Key Responsibilities

  • Lead a team of managers and crew members to deliver a world-class guest experience
  • Ensure that all service staff are trained in service procedures and guest experience behaviors
  • Organize the front counter, McCafé, and drive-thru areas to deliver the best consistent experience to our guests
  • Monitor and report progress on department goals and objectives using department scorecard
  • Prepare for and participate in weekly manager's meeting
  • Conduct weekly department walk-thru to assess performance, diagnose opportunities, and identify actions

Requirements

  • Excellent leadership and communication skills
  • Ability to motivate and inspire team members to deliver exceptional results
  • Strong understanding of customer service principles
  • Ability to apply customer service knowledge to drive business results

What We Offer

  • Competitive salary
  • Benefits package
  • Opportunities for career advancement
  • Training and development opportunities


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