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Hotel Front Desk Supervisor

2 months ago

Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time
Hotel Front Desk Supervisor Job Description

CMI Concierge & Security Inc. is seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of front desk staff.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Team Supervision: Supervise a team of front desk staff, providing guidance, training, and feedback to ensure excellent service delivery.
  • Reporting: Prepare and submit reports on front desk operations, including guest feedback and any issues or concerns.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Work Setting: Urban area.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and dynamic work environment.