Hotel Front Desk Supervisor

4 weeks ago


Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time
Hotel Front Desk Supervisor Job Description

CMI Concierge & Security Inc. is seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Establish and maintain efficient work schedules and procedures to ensure optimal guest service delivery.
  • Supervise and train front desk staff to ensure they are equipped to handle guest inquiries and resolve issues in a timely and professional manner.
  • Prepare and submit reports on guest feedback, staff performance, and operational metrics to inform business decisions.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Assist with the recruitment and training of new staff members to ensure they are equipped to meet the needs of our guests.
Requirements:
  • 1-2 years of experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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