Help Desk Technician

4 weeks ago

Vancouver, British Columbia, Canada Farris LLP Full time
Job Title: Help Desk Technician

At Farris LLP, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring that our IT systems are running smoothly.

Key Responsibilities:
  • Monitor and respond to IT requests in a timely and effective manner.
  • Document internal procedures and solutions to improve efficiency and knowledge sharing.
  • Assist with the onboarding of new employees and ensure that they have the necessary technical support to perform their duties.
  • Install, test, and configure new workstations, peripheral equipment, and software.
  • Report technical issues to senior IT staff for escalation and resolution.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Assign users and computers to proper groups in Active Directory.
  • Provide technical support for Microsoft 365 suite of apps and services.
  • Perform timely workstation hardware and software upgrades as required.
  • Set up and support users of boardroom video conference/presentation equipment.
  • Maintain network user and email accounts.
Qualifications:
  • Diploma or Certificate in Information Systems, Business, Communications, or related field.
  • Minimum four years of relevant technical experience. Preference may be given to those with law firm experience.
  • Excellent knowledge of Windows 10 Pro, Windows 11 Pro, Office 2016 and Office 365.
  • Knowledge of Windows Server 2012 and 2016 (Active Directory, Group Policy, DNS, RDP, and DHCP).
  • WSUS.
  • Microsoft 365 Exchange online and on-prem Exchange Server.
  • Awareness of VMWare ESXi Virtualized Server Environment.
  • Basic TCP/IP networking knowledge.
  • Highly organized, the ability to re-prioritize workload and adapt to changing circumstances, and strong time management skills.
  • Self-motivated with ability to perform under minimal direction, work independently while enjoying being part of a team.
  • A proven ability to thrive in a fast-paced deadline-driven environment.
  • Excellent communication skills, both written and verbal.
  • A strong work ethic and initiative.
  • Strong interpersonal skills and service orientation.
  • Fast Learner and a willingness to learn new technologies.
Compensation and Benefits:

The typical salary range for this position is $65,000 – $70,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience and internal and market equity.

  • Competitive salary and structured annual reviews.
  • Extended health and dental coverage.
  • TELUS Health EFAP.
  • Generous vacation time and sick time allowance.
  • Life, short and long-term disability insurance.
  • Pension plan matching.
  • Annual professional development / education allowance.
  • Annual fitness allowance.

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