Director of Employee Experience

1 week ago

Surrey, British Columbia, Canada Fraser Health Full time
About the Role

**Job Summary**

The Executive Director, People Services is a senior leadership role responsible for leading the Fraser Health Employee Experience portfolios that employees rely on and engage with frequently. This includes HR Consulting Services, Work Design & Compensation, Workforce Optimization & Staffing, Benefits & Employee Information, and Management Services.

**Key Responsibilities**

  • Ensure the services provided by these departments are accessible, responsive, and effective for all employees.
  • Develop and provide informed and responsive consulting services and support to operational partners on matters of employee and union relations, human resources issues, and development of strategic staffing initiatives.
  • Review and ensure the quality of service, operation within legal and contractual requirements, and alignment of People Services with Fraser Health's strategic and operational plans.
  • Work with senior clinical leaders to ensure utilization and work schedules in clinical operations optimize the utilization of our health human resources.
  • Oversee the identification of current and future issues, ensure the People Services portfolio is positioned to meet current and long-range needs and trends that support the goals, objectives, and priorities of Fraser Health.
  • Lead in issue identification, planning, implementation, and assessment of policies, programs, services, and relationships to support a positive Fraser Health employee experience.
  • Partner with senior leads and executives in the planning and execution of human resource-related legislation, regulations, collective agreements, compensation, benefits, policies, and other directives impacting Fraser Health operations.
  • Reinforce partnerships across Fraser Health with leaders of clinical, operational, and support areas.
  • Ensure that workforce planning and evaluation is based on data profiling, evidence-based, quality practice environments, and anticipates and responds to shifts in services and changes in the health care system and health human resources.
  • Establish workforce optimization performance metrics, monitor, and take applicable action where there are shortfalls.
  • Oversee the partnership and development of strategic staffing initiatives and overall management functions of the staffing service.
  • Provide senior-level oversight in the review of compensation decisions, grievances, and other disputes to ensure consistency of approach, assess impact on short and long-term operational and strategies, and support effective partnerships.
  • Oversee and provide guidance to complex organizational labour relations events such as essential service plans and strike management.
  • Provide leadership to foster a collaborative practice environment that supports staff involvement in decision-making to create sustainable staffing solutions and achieving role optimization.
  • Oversee the direction and resource requirements, review and endorse financial planning and management recommendations and decisions for workforce optimization projects and portfolios.
  • Support and contribute to the development and growth of staff by demonstrating leadership consistent with Fraser Health's Values, Mission, and Commitments, and to ensure the portfolio is well-positioned with talent and increased responsibilities.
  • Oversee, approve, and ensure the appropriate management of operating and capital budgets.
  • Ensure budget preparation, review, and identification of remedial actions support overall operations within the approved financial mandate for the portfolio.
  • Oversee the development, review, implementation, and interpretation of policies, standards, and procedures to ensure consistency with Fraser Health's overall priorities.
  • Establish organization-wide policies and strategies to ensure consistency across the Compensation, Benefits, Management Services, HR consulting, and Workforce Optimization portfolios that affect all Fraser Health employees.
  • Ensure programs and services support Fraser Health's contractual, legislative, or regulated requirements within the overall approved financial mandate.
  • Identify areas requiring attention and the risk and outcome implications.
  • Ensure that Fraser Health's HR practices align and are consistent with Provincial mandates, guidelines, and Collective Agreement interpretations.
  • Ensure best practices are followed and that a consistent, fair, and equitable approach is undertaken in the provision of the HR Services.
  • Advocate for the portfolio and on behalf of its employees.
  • Represent Fraser Health at industry and third-party meetings, including developing and maintaining effective relationships within Fraser Health and externally with Unions, HEABC, MoH, and others.

**Qualifications**

  • Masters degree in business, industrial relations, human resources management, or related field.
  • 15 years' recent related experience in the leadership of a similar function within a large complex organization, or an equivalent combination of education and experience.
  • Demonstrated working knowledge of collective agreements, including relevant provincial legislation and legal jurisprudence related to human resources, compensation, and benefits.
  • Proficiency in the use of personal computers using a variety of software applications.
  • Physical abilities to perform the duties of the position.

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