Program Coordinator, Quality Improvement Specialist

2 days ago


Surrey, British Columbia, Canada Fraser Health Full time
Job Summary

We are seeking a highly skilled and experienced Program Coordinator to support the Physician Quality Improvement (PQI) Initiative at Fraser Health. The successful candidate will provide leadership and operational support to ensure the successful delivery of the PQI program.

Key Responsibilities
  • Develop and implement a communication plan to support quality improvement initiatives and quality-related goals.
  • Work with the PQI team to facilitate the development of learning objectives for quality improvement training.
  • Coordinate the delivery and presentation of various PQI training modules to participants.
  • Act as the point person for participants throughout the training experience.
  • Work with staff to ensure training workload is evenly distributed.
  • Survey PQI quality indicators and progress of quality improvement initiatives.
  • Identify areas for quality improvement and forward concerns to the Manager.
  • Assist with drafting and/or editing project and/or quality improvement charters.
  • Collect and submit information from training leads of each learning module.
  • Work with the UBC Faculty of Medicine to ensure accreditation requirements are met.
  • Respond to PQI queries and complaints.
  • Coordinate recruitment and alumni support services for participants.
  • Collate feedback and suggestions for improvement.
  • Provide direction to assigned administrative staff.
  • Manage the recruitment intake and registration of participants.
  • Support the development and maintenance of operating and capital budgets.
  • Represent the PQI program on internal committees and at stakeholder meetings.
Qualifications
  • Diploma in Business or Health Administration.
  • Three to five years' recent experience in project management and quality improvement in a large complex health care organization.
  • Equivalent combination of education, training, and experience.
Competencies
  • Leadership practices of the Fraser Health Leadership Framework.
  • Ability to develop and maintain rapport with internal and external stakeholders.
  • Ability to deal with others effectively.
  • Ability to function effectively in a highly dynamic environment.
  • Ability to work effectively independently and as a member of a team.
  • Ability to lead, plan, organize, and problem solve.
  • Ability to organize and prioritize projects.
  • Ability to operate related equipment and software applications.


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