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Program Coordinator, Quality Improvement Specialist
2 months ago
We are seeking a highly skilled and experienced Program Coordinator to join our team at Fraser Health. The successful candidate will provide leadership and support to the Physician Quality Improvement (PQI) Initiative, ensuring the successful delivery of quality improvement projects and training events.
Key Responsibilities- Develop and implement a communication plan to support the PQI Initiative, including the development of PQI reports, quality-related targets, education, and resources available to physicians.
- Work with the PQI team to facilitate the development of learning objectives for quality improvement training to meet the needs of physicians.
- Coordinate the delivery and presentation of various PQI training modules to participants, ensuring all physician support and related training activities are delivered on time and budget.
- Act as the point person for participants throughout the training experience, ensuring program deliverables are received and meet program expectations.
- Work with staff to ensure training workload is evenly distributed and surveys the various PQI quality indicators and the progress of the quality improvement initiatives.
- Identify successful practices and share information with the Manager and PQI team.
- Work with the Manager to introduce, update, and/or implement new or changed processes, structures, and systems for the PQI Initiative.
- Identify areas for quality improvement and forward concerns to the Manager for follow-up action.
- Assist the Manager, PQI or designate with drafting and/or editing project and/or quality improvement charters for physicians.
- Collect, complete, clarify, and submit information from the training leads of each learning module, ensuring all continuing professional education and accreditation requirements are met and documented.
- Work with the UBC Faculty of Medicine to ensure the application is complete and all information is provided in a timely manner.
- Act as the point person regarding accreditation for the various learning modules, responding to inquiries and requests for clarification as required.
- Work with assigned staff to respond to PQI queries and complaints, reviewing participant feedback and comments for any issues/concerns regarding the various modules.
- Coordinate recruitment and alumni support services for the participants, providing cohort project coordination and collating feedback, including suggestions for improvement.
- Escalate significant issues to the Manager or designate for resolution and/or further clarification.
- Provide direction to assigned administrative staff to ensure the smooth functioning of PQI processes, coordinating and/or distributing clerical staff schedules, workload, and PQI course deliverables.
- Manage the recruitment intake and registration of participants into the PQI Initiative, checking the participant's pre-requisites prior to registration and contacting the participant to advise if there is an issue with registration and proposed remedy.
- Escalate registration issues to the Manager, PQI for follow-up and/or resolution.
- Provide support in the development and maintenance of operating and capital budgets for the PQI Initiative, reviewing expenditures to ensure they are within budgetary allowances.
- Provide feedback regarding PQI operational, financial, audit, and organizational priorities, preparing supporting documentation and work plans.
- Support the design, development, and deployment of PQI across Fraser Health, representing the PQI program on internal committees and at stakeholder meetings as requested.
- Diploma in Business or Health Administration, supplemented with three to five years' recent experience in project management and quality improvement in a large complex health care organization, or an equivalent combination of education, training, and experience.
- Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous, creating the conditions for people to succeed.
- Professional/Technical Capabilities:
- Knowledge of quality improvement methodology and tools.
- Knowledge of project ethics and evaluation.
- Ability to develop and maintain rapport with internal and external stakeholders.
- Demonstrated ability to deal with others effectively.
- Demonstrated ability to function effectively in a highly dynamic environment with changing priorities.
- Ability to work effectively independently and as a member of a team.
- Ability to lead, plan, organize, and problem-solve.
- Demonstrated ability to organize and prioritize projects.
- Ability to operate related equipment, including applicable software applications.
- Physical ability to perform the duties of the position.
