Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative at CB Canada.
About the Role:
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide customer service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
- Process transactions: Handle customer transactions, including processing payments and resolving billing issues.
- Manage customer data: Maintain accurate and up-to-date customer information, including contact details and account history.
- Collaborate with internal teams: Work closely with sales, marketing, and operations teams to ensure seamless customer experiences.
- Meet performance metrics: Achieve and exceed customer satisfaction and retention targets.
Requirements:
- High school diploma or equivalent: Required.
- Customer service experience: Minimum of six months of experience in a customer-facing role.
- Communication skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Problem-solving skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
- Technical skills: Proficient in Microsoft Office, with the ability to learn and adapt to new software and systems.
What We Offer:
- Competitive salary: A competitive salary and benefits package.
- Opportunities for growth: Opportunities for career advancement and professional development.
- Collaborative work environment: A collaborative and dynamic work environment with a team of experienced professionals.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to [insert contact information].
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