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Customer Service Representative

2 months ago

Blainville, Quebec, Canada Fix Network World Full time

Job Summary

Fix Network World is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving their issues, and ensuring their satisfaction.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Place client orders with accuracy and ensure all necessary information is included.
  • Refer escalated customer calls to the Call Centre Supervisor.
  • Investigate and troubleshoot customer service issues via telephone.
  • Communicate brand identity and corporate position to customers.
  • Assist customers with standard account-related requests.
  • Update the database with accurate messages regarding transactions.
  • Conduct call-backs to ensure customer satisfaction, as necessary.

Requirements

  • Secondary School Diploma required.
  • 1-3 years' experience in Customer Service preferred.
  • Proficiency with the Microsoft Excel.

Work Environment

  • Manual dexterity required to operate telephone, computer, and peripherals.
  • Interacts with employees, management, and the public at large.
  • Repetitive work.
  • Overtime may be required.