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Customer Service Representative

2 months ago

Blainville, Quebec, Canada BMO Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities
  • Identify customer needs and provide personalized solutions
  • Support customers with banking services, including transactions and account management
  • Collaborate with colleagues to deliver a seamless customer experience
  • Stay up-to-date with personal, commercial, and partner offers to provide expert advice
  • Contribute to meeting branch business results and customer satisfaction targets
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable
  • High-level knowledge of personal, commercial, and partner offers
  • Confident and experienced in using digital tools and applications
  • Strong interpersonal skills and ability to build rapport with customers
  • Basic knowledge of specialized sales and business banking solutions
What We Offer

As a member of our team, you will have access to comprehensive training and development opportunities, as well as a competitive salary and benefits package. We are committed to creating a diverse and inclusive work environment where you can grow and make a meaningful impact.

At BMO, we are driven by a shared purpose to boldly grow the good in business and life. We believe in the importance of creating lasting, positive change for our customers, communities, and people. Join us in our mission to transform lives and businesses, and power economic growth around the world.