Technical Support Analyst

4 weeks ago

Toronto, Ontario, Canada CDW Full time

About the Role

We are seeking a highly skilled Deskside Support Analyst to join our Modern Workspace Managed Services team at CDW. As a key member of our team, you will play a vital role in delivering exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide high-quality technical support to end-users, resolving issues efficiently and effectively.
  • Communicate with end-users to understand their technical needs and provide tailored solutions.
  • Collaborate with the team to identify and implement process improvements, ensuring seamless service delivery.
  • Contribute to the development and maintenance of knowledge base articles and documentation for Service Desk use.
  • Participate in projects and initiatives to drive business growth and customer satisfaction.

Requirements

  • Exceptional customer service and interpersonal skills, with a focus on rapport-building.
  • 2+ years of Service Desk or End User Support operations experience involving Deskside support.
  • Experience using technology platforms such as ITIL-based ITSM, Device Management, and Screen Sharing.
  • Ability to clearly communicate in verbal and written formats.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a fast-paced environment.
  • Experience working in a team-oriented, collaborative environment.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.

About CDW

CDW is a leading technology solutions provider to business, government, education, and healthcare organizations across the globe. Our mission is to be the best and most collaborative Managed Services provider in the country.

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