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Member Services Representative

2 months ago

Guelph, Ontario, Canada Crunch Fitness Canada (CFC01) Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our dynamic team at Crunch Fitness Canada (CFC01). As a key contributor to creating a warm and inviting atmosphere, you will be responsible for delivering exceptional customer service, managing member accounts, and promoting our fitness services.

Key Responsibilities
  • Member Acquisition and Retention
    • Proactively attract new business through member referrals, corporate lead generation, and territory outreach.
    • Exceed personal sales goals by leveraging effective sales techniques and strategies.
  • Customer Service and Support
    • Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
    • Foster a welcoming environment for co-workers, members, and guests at all times.
  • Facility Maintenance and Operations
    • Maintain a clean facility and promptly address member requests and issues.
    • Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
  • Communication and Promotion
    • Effectively communicate special events, club services, programs, and schedules to members and guests.
    • Serve as an expert on all aspects of club facilities, services, and operational hours.
Requirements
  • Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
  • Effective communication skills, both written and verbal.
  • Strong customer service orientation with a commitment to exceeding expectations.
  • CPR/AED certification required (can be obtained within 30 days of hire).
Physical Requirements
  • Ability to lift or move up to 50 lbs.
  • Prolonged standing and walking required for daily duties.