Member Service Representative
1 week ago
DUCA Financial Services Credit Union Ltd. is seeking a highly motivated and customer-focused Member Service Representative to join our team in Guelph, Ontario.
About the Role:The Member Service Representative will be responsible for providing exceptional service to our members, answering their inquiries, and helping them achieve their financial goals. This role requires a strong passion for delivering outstanding customer service, a keen eye for detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Deliver exceptional member service, responding to inquiries and resolving issues in a timely and professional manner.
- Process transactions, including deposits, withdrawals, and transfers, while maintaining accurate records and adhering to security protocols.
- Assist members with financial planning, providing guidance on DUCA's products and services, and helping them make informed decisions about their financial well-being.
- Collaborate with colleagues to achieve branch goals, participate in local market business development opportunities, and contribute to a positive and inclusive work environment.
- Stay up-to-date on DUCA's products, services, and policies, ensuring that members receive accurate and timely information.
- High school diploma or equivalent required; undergraduate degree or equivalent preferred.
- Previous experience in a customer-facing role, preferably in the financial services industry.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Ability to multitask, prioritize tasks, and maintain accuracy in a fast-paced environment.
- Basic computer skills and proficiency in Microsoft Office applications.
DUCA Financial Services Credit Union Ltd. offers a competitive hourly rate, starting at $19.97, and a comprehensive benefits package, including health, dental, and vision coverage. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.
Qualified applicants are encouraged to submit their application, including a resume, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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