RV Fleet Manager

1 week ago

Bedford, Quebec, Canada Fraserway RV Full time

Job Summary:

The Rentals Manager is a key role within the Fraserway RV organization, responsible for overseeing the day-to-day operations of the Rentals Department. This includes managing the rental fleet, developing and implementing processes to enhance customer service, and addressing customer complaints in a timely and professional manner.

Key Responsibilities:

  • Manage the local rental fleet and rental supplies to ensure optimal utilization and minimize downtime.
  • Develop and implement processes to improve customer service levels, including training staff and monitoring performance metrics.
  • Address and resolve customer complaints in a fair and timely manner, ensuring customer satisfaction and loyalty.
  • Oversee the Housekeeping Team and activities to ensure high standards of cleanliness and maintenance are met.
  • Manage and oversee the Pre-Delivery Inspections (PDIs) Team and activities to ensure prompt resolution of repairs and service.
  • Provide regular written and verbal reports to the General Manager on departmental activities and performance.
  • Plan, assign, and direct rentals employees to ensure optimal productivity and efficiency.
  • Schedule and delegate client transfers and shuttle bus drivers as needed.
  • Address and respond to any concerns or issues within the Rentals department.
  • Aid in the preparation of budgets and monitoring of expenses and financial targets for the Rentals Department.
  • Aid in inspecting department areas and services to ensure compliance with health and safety and other statutory requirements.
  • Supervise and provide advice, support, guidance, and direction to staff; monitor performance on an ongoing basis; aid in conducting annual performance reviews; and initiate disciplinary action as required.

Requirements:

  • Post-secondary diploma or degree in hospitality management, business, or a related field.
  • 2 years of experience in hospitality operations and business management experience.
  • 2 years of supervisory and management experience.
  • Strong leadership skills: Ability to motivate, coach, mentor, and influence all levels.
  • Excellent verbal and written communication skills.
  • Language Skills in addition to English - Dutch/and or German speaking. French is an added asset.
  • Financial planning and budgeting experience.
  • Previous experience in the hospitality industry is an added asset.
  • Strong time management, organization, and prioritization skills.
  • Strong customer service skills, including conflict resolution skills, tact, and diplomacy.

Interpersonal Skills Requirement:

  • Ability to motivate, coach, and mentor.
  • Leadership capability.
  • Excellent communication skills.
  • Ability to influence all levels.
  • Team player.
  • Organizational and priority-setting skills.
  • Problem-solving and analytical skills.
  • Ability to multi-task.
  • Service-oriented.

Work Conditions:

  • Interacts with employees, management, and the public at large.
  • Overtime may be required at peak times.
  • Working evenings and weekends during busy season.

  • Fleet Rentals Supervisor

    4 weeks ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Position Overview: We are seeking a dynamic and driven individual to take on the role of Rentals Manager. This is a Full-Time, Regular position within our organization. Why Work With Us? At Fraserway RV, we provide our employees with a variety of benefits aimed at supporting their professional aspirations and fostering a positive workplace culture. We...

  • Fleet Rentals Supervisor

    4 weeks ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Overview: Are you passionate about the RV industry and looking for a fulfilling career? We are seeking a dedicated and proactive Rentals Manager to oversee our operations at our Bedford Location. This is a Full-Time, Regular position that plays a crucial role in ensuring our customers have a memorable experience. Why Work With Us? At Fraserway RV, we...

  • Rentals Manager

    5 days ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job SummaryThe Rentals Manager is a key role within the Fraserway RV organization, responsible for overseeing the day-to-day operations of the Rentals Department. This position requires a strong leader who can motivate and direct a team to achieve excellent customer service standards and meet operational targets.Key ResponsibilitiesManage the local rental...

  • Rentals Manager

    5 days ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job SummaryThe Rentals Manager is a key role within the Fraserway RV organization, responsible for overseeing the day-to-day operations of the Rentals Department. This position requires a strong leader who can motivate and direct a team to achieve excellent customer service standards and meet operational targets.Key ResponsibilitiesManage the local rental...

  • Parts Advisor

    1 week ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job DescriptionFraserway RV is seeking a highly skilled and experienced Parts Advisor to join our team. As a key member of our parts department, you will be responsible for ensuring that our customers receive exceptional service and support in their search for the right parts.Key Responsibilities:Assist customers in finding the right parts for their RVs,...

  • Parts Advisor

    1 week ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job DescriptionFraserway RV is seeking a highly skilled and experienced Parts Advisor to join our team. As a key member of our parts department, you will be responsible for ensuring that our customers receive exceptional service and support in their search for the right parts.Key Responsibilities:Assist customers in finding the right parts for their RVs,...

  • Customer Service Ambassador

    2 weeks ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job Summary:We are seeking a highly skilled and customer-focused Vacation Experience Specialist to join our team at Fraserway RV. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers' vacation dreams are realized.Key Responsibilities:Meet and greet customers, providing a warm and...

  • Parts Advisor

    5 days ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job SummaryWe are seeking a highly skilled and experienced Parts Advisor to join our team at Fraserway RV. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and ensuring the efficient processing of parts orders.Key ResponsibilitiesAssist customers in purchasing parts and accessories for their...

  • Parts Advisor

    4 days ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job SummaryWe are seeking a highly skilled and experienced Parts Advisor to join our team at Fraserway RV. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and ensuring the efficient processing of parts orders.Key ResponsibilitiesAssist customers in purchasing parts and accessories for their...

  • Customer Service Ambassador

    5 days ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Fraserway RV. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers' vacation dreams are realized.Key Responsibilities:Meet and greet customers, providing a warm and...

  • Customer Service Ambassador

    4 days ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Fraserway RV. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers' vacation dreams are realized.Key Responsibilities:Meet and greet customers, providing a warm and...

  • Customer Service Ambassador

    1 week ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Fraserway RV. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers' vacation dreams are realized.Key Responsibilities:Meet and greet customers, providing a warm and...

  • Customer Service Ambassador

    1 week ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Fraserway RV. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers' vacation dreams are realized.Key Responsibilities:Meet and greet customers, providing a warm and...

  • Parts Advisor

    5 days ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job SummaryWe are seeking a highly skilled and experienced Parts Advisor to join our team at Fraserway RV. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and ensuring the efficient processing of parts orders.Key ResponsibilitiesAssist customers in purchasing parts and accessories for their...

  • Parts Advisor

    4 days ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job SummaryWe are seeking a highly skilled and experienced Parts Advisor to join our team at Fraserway RV. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and ensuring the efficient processing of parts orders.Key ResponsibilitiesAssist customers in purchasing parts and accessories for their...

  • Parts Advisor

    2 weeks ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Job DescriptionFraserway RV is seeking a highly skilled and experienced Parts Advisor to join our team at our Bedford, NS dealership. As a key member of our parts department, you will be responsible for providing exceptional customer service, ensuring efficient and timely processing of parts orders, and maintaining a clean and safe warehouse environment.Key...

  • Customer Service Ambassador

    1 day ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Fraserway RV. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers' vacation dreams are realized.Key...

  • Customer Service Ambassador

    1 day ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Fraserway RV. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers' vacation dreams are realized.Key...

  • Vehicle Rentals Supervisor

    4 weeks ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Position Overview: We are seeking a dynamic and driven individual to take on the role of Rentals Manager. This position is integral to the success of our Rentals Department, ensuring smooth operations and exceptional customer experiences. Why Work With Us? At Fraserway RV, we prioritize the growth and well-being of our employees. We offer a range of...

  • Rental Operations Manager

    1 day ago

    Bedford, Quebec, Canada Fraserway RV Full time

    Rental Operations ManagerWe are seeking a highly motivated and experienced Rental Operations Manager to join our team at Fraserway RV. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our rental fleet, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Manage...