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Customer Service Representative

2 months ago

Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ACES (Atlantic Canada) Education Services Corporation. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our services.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Develop and maintain effective communication with clients, colleagues, and management to ensure seamless service delivery.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including complaints, issues, and resolutions.
  • Team Collaboration: Work collaboratively with the customer support team to achieve shared goals and objectives.
Requirements
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 2 years of customer service experience in a call center or similar environment.
  • Skills: Excellent communication, problem-solving, and interpersonal skills.
  • Computer Skills: Proficient in MS Office, Google Drive, and other relevant software.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Work Environment: A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.