Bilingual Relationship Manager

13 hours ago

Montreal, Quebec, Canada Scotiabank Full time
Job Summary

This role is responsible for representing the Quebec Region in strategic and tactical decisions for new and ongoing initiatives, as well as regular occurrences of business processes. The ideal candidate will have strong relationship management skills, effective communication skills, and the ability to influence towards delivering innovative, results-focused solutions.

Key Responsibilities
  • Represent the Quebec Region in strategic and tactical decisions for new and ongoing initiatives
  • Share best practices and/or processes that CWMO are facilitating
  • Act as the Quebec Region's first point of contact for any escalations
  • Maintain the dashboard of CWMO metrics
  • Reinforce centrally issued operations communications for the Quebec Region
  • Host regular calls between regional leadership, branch management and CWMO
  • Develop and maintain partnerships with key internal partners and external industry peers
  • Provide support with the implementation and documentation of operational processes and procedures
Requirements
  • Fully bilingual in French and English
  • University degree required
  • 5+ years of relevant work experience
  • Experience in an investment/brokerage operations environment is required
  • Knowledge of Wealth Applications is an asset
  • Project Management experience is an asset
  • Intermediate to advanced knowledge of MS Office, Visio, Excel, Adobe Acrobat Professional is required
  • Experience with managing a team and developing talent
  • Experience working with technology partners
What We're Looking For
  • Effective communication skills
  • Strong relationship management skills to build and maintain strong relationships with various stakeholders
  • Ability to influence towards delivering innovative, results-focused solutions
  • Ability to speak confidently with various senior leaders
  • Effective communications skills both verbal and written
  • Strong people skills
  • Ability to set clear expectations and work with deadlines
  • Strong analytical skills with the ability to understand the various elements of operations and identify the problem and propose a solution
  • Pro-active in your quest for knowledge of operations, with a strong strategic thinking capability

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