Bilingual Relationship Manager

6 days ago

Montreal, Quebec, Canada Scotiabank Full time
About the Role

This is a unique opportunity to join Scotiabank as a Bilingual Relationship Manager, where you will play a key role in driving business growth and success in the Quebec Region.

Key Responsibilities
  • Represent the Quebec Region in strategic and tactical decisions for new and ongoing initiatives, as well as regular occurrences of business processes.
  • Share best practices and/or processes that CWMO are facilitating.
  • Act as the Quebec Region's first point of contact for any escalations.
  • Be aware and intune with any special Quebec only requirements or any upcoming large-scale impacts to CWMO.
  • Maintain the dashboard of CWMO metrics.
  • Reinforce centrally issued operations communications for the Quebec Region ensuring up-to-date information is disseminated to branch leadership.
  • Host regular calls between regional leadership, branch management and CWMO, creating the agenda, hosting the call, and managing any action item follow-up.
  • Develop and maintain partnerships with key internal partners such as other operational teams, technology, compliance, and other Wealth Management business partners as well as external industry peers to influence business decision making on operational policy and process.
  • Provide support with the implementation and documentation of operational processes and procedures including writing and editing documentation.
Requirements
  • Must be fully bilingual in French and English.
  • University degree required.
  • 5+ years of relevant work experience.
  • Experience in an investment/brokerage operations environment is required.
  • Knowledge of Wealth Applications is an asset such as Broadridge, Salesforce, Score, Charles River.
  • Project Management experience is an asset.
  • Intermediate to advanced knowledge of MS Office, Visio, Excel, Adobe Acrobat Professional is required.
  • Experience with managing a team and developing talent.
  • Experience working with technology partners.
What We're Looking For
  • Effective communication skills.
  • Strong relationship management skills to build and maintain strong relationships with various stakeholders.
  • An ability to influence towards delivering innovative, results-focused solutions that are in line with the goals of the business.
  • An ability to speak confidently with various senior leaders.
  • Effective communications skills both verbal and written.
  • Strong people skills.
  • An ability to set clear expectations and work with deadlines.
  • Strong analytical skills with the ability to understand the various elements of operations and identify the problem and propose a solution.
  • Pro-active in your quest for knowledge of operations, with a strong strategic thinking capability, think outside the box, problem solve and multi-task.
  • The ability to work independently and prioritize tasks and manage time efficiently, without direct input or oversight.
  • The ability to work effectively in a group environment across various operations, front office, and functional areas.

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