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Netsuite Support Specialist

2 months ago

Cambridge, Ontario, Canada Evvo Full time
{"title": "Netsuite Support Specialist", "description": "About the Role

We are seeking a highly skilled Netsuite support specialist to join our team at Evvo. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring the optimal use of our Netsuite system.

Key Responsibilities
  • Provide day-to-day technical support for Netsuite users
  • Work with teams to drive continuous improvement and efficiency gains
  • Develop and maintain reporting insights, data analysis, and dashboards
  • Lead UAT testing across business areas for improvements and updates
  • Document existing and new processes, including work instructions
  • Train Subject Matter Experts (SMEs) to achieve self-reliance in first-tier support
  • Train new employees on Netsuite
  • Participate in the onboarding of future customers
  • Stay up-to-date with the latest Netsuite upgrades and offerings
  • Validate current customizations in new Netsuite releases
  • Ensure data integrity, security, and compliance with best practices
Requirements
  • Results-oriented, self-motivated, and proactive
  • Structured, organized, and detail-oriented
  • Excellent database skills for conception and data manipulation
  • Strong understanding of generic accounting principles, including billing, payments, A/R, general ledger, revenue recognition, planning, audit, and reporting
  • Exceptional leadership, planning, and organization skills to motivate and manage projects with diplomacy and tact
  • Troubleshooting and process improvement
  • High energy level with the ability to be flexible and thrive in a fast-paced environment
  • Strong problem-solving skills, prioritization, and analytical thinking
  • Excellent written and verbal communication skills
  • Ability to liaise with different departments and multiple business disciplines
  • Confidently provide support and user training across departments
  • Excellent organizational skills; ability to remain calm in a crisis situation
  • Passionate about making a positive impact on the environment
What We Offer
  • Competitive salary commensurate with relevant experience
", "lang_code": "en-US"}