Mobile Device Support Specialist

4 weeks ago


Cambridge, Ontario, Canada Evvo Full time

About Evvo: We're a fast-growing clean-tech firm that specializes in integrating circular economy principles for large businesses and governments. Our approach extends device lifespans and offloads mobility-related queries from our clients' IT teams, a practice we call Delegated Mobility Management.

We're looking for a tech-savvy, dedicated, and detail-oriented individual to join our team of electronic device diagnostic operators. As a Netsuite support specialist, you'll be responsible for diagnosing, troubleshooting, and data wiping mobile devices, as well as preparing shipping orders and carrying out other warehouse-related tasks.

**Key Responsibilities:**

  • Diagnose and troubleshoot mobile devices
  • Data wipe and prepare shipping orders
  • Carry out warehouse-related tasks
  • Provide recommendations for problem resolution
  • Participate in optimization meetings and exercises

**Requirements:**

  • Excellent technical, problem-solving, and analytic skills
  • Intuitive with technology
  • Work well in a team environment and independently
  • Attention to detail
  • Ability to work efficiently and independently
  • Openness to work on various optimization, digital, and IT projects
  • Eligibility to work in Canada
  • Ability to pass a background check at the federal level
  • Effective communication skills in English (mandatory) and French (non-mandatory)

About the Role: This is a full-time position with the possibility of more hours depending on workflow and performance. There is also the possibility of advancement to repair technician based on performance and dedication.



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