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Customer Experience Lead

1 month ago

St Catharines, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our Customer Experience Associates and Senior Customer Experience Associates.

Key Responsibilities:

  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong customer relationships and deliver exceptional customer service
  • Act as the Officer in Charge (OIC) for the branch as required, managing emergencies and customer escalations
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Assist with the implementation of new policies and procedures as a change management lead

Requirements:

  • Excellent leadership skills, with the ability to coach and develop your team
  • Strong customer service skills and previous experience managing a team of employees
  • Excellent communication skills and availability to work a flexible schedule
  • Previous banking experience is a strong asset, as is the ability to promote and demonstrate digital/self-service banking options

What We Offer:

  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • An organization committed to making a difference in our communities