Customer Experience Associate Position at Scotiabank

2 weeks ago


St Catharines, Ontario, Canada Scotiabank Full time

Requisition ID: 209626

We're seeking a Customer Experience Associate to join our team at Scotiabank. In this role, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.

About the role

As a Customer Experience Associate, you will connect with customers in a relatable way, taking a proactive approach to discovering their needs and listening to understand what they're asking for. Your responsibilities will include:

  • Providing day-to-day transaction processing
  • Nurturing long-standing relationships with customers
  • Contributing to branch targets by identifying and fulfilling simple sales opportunities
  • Sharing your knowledge to introduce clients to mobile banking applications and assist them in managing their banking needs
Key Responsibilities

Key responsibilities of this role include:

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customers' needs
  • Explaining complicated concepts simply
  • Demonstrating success in a target-based performance environment and contributing positively to a team-oriented work environment
Requirements

To be successful in this role, you will need:

  • Proven customer service skills through work or community involvement
  • The ability to assist in a professional, friendly, and efficient manner
  • A flexible schedule
  • Comfort in simple sales situations
  • Strong technical skills to promote digital and self-service banking options to customers
What's in it for you?

This role offers a rewarding career path with diverse opportunities for professional development. You will have access to internal training to support your career growth and enhance your skills. Scotiabank is committed to making a difference in our communities, and you will be part of a team that is dedicated to making a positive impact. You can expect to be recognized and rewarded for your performance, with opportunities for advancement and development.

Location(s): Canada : Ontario : St. Catharines

Scotiabank is a leading bank in the Americas. We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.



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